| Module 1 | Who is Kerremans |
|---|---|
| Unit 1 | Kerremans |
| Unit 2 | Renault and their expectations |
| Module 2 | Our Tools |
| Unit 1 | Hermes Inbound |
| Unit 2 | Hermes Outbound |
| Unit 3 | Form |
| Module 3 | What is our mission |
| Unit 1 | Purpose of this training |
| Unit 2 | Collecting customer feedback |
| Unit 3 | How to deal with 1- 3 stars |
| Unit 4 | How to deal with 4 Stars |
| Unit 5 | How to deal with 5 stars |
