Kerreman's Ticket

Hello, am I at xxx?

You are speaking here with XX from Kerremans garage.

Have you recently visited our garage?

               We would like to know whether you have already received a survey form?

• Definitely visited the garage and probably received a survey
• reason for visit maintenance/repair

How would you rate your visit on a scale of 1 to 5?

• 5 Great to hear that you are so satisfied. End conversation here.
  • For example, we could ask if we liked the service
• Ask 1-4 reasons why one gives this judgment. Trying to get a 5
• Can one of our employees contact you again about this?
  • Ask for a telephone number where you can be reached.

For the importer, 4 equals 0 out of 10!!