• I am a member of Test-Achats and already have enough services/magazines

  I completely understand sir, as a loyal member we would like to keep you informed, so that you know what Test-Aankoop can do for you. Would you like to be informed, is this now possible?

• I'll have a look at the website sometime

  I have an even better proposal sir/madam, If you accept our exclusive offer you can use it immediately, you will receive our magazine, you can install the app and so much more. Would you decide that it's not for you after all, a simple phone call or e-mail and we won't send it anymore. This way you can immediately use this service and see if it can mean something to you. Would you like to comment on this?

• What is it about? Which service?

  I want to explain that, it only takes 2 minutes, is this possible now?

• Customer is driving.

  Sorry to disturb you, when is the best time for me to call you back?
  “”The customer cannot always pay attention while driving. If you continue the conversation at the customer's request, make sure that the call is hands-free. “”

• no time / at work / eating / about to leave

  When is the best time for me to call you back?

• Customer who has no time answer:

  I don't think I'm going to be interested?
  Understand that you don't have time right now, but would still like to inform you about our offer at another time, it only takes 2 minutes. When would it suit you?
  Then what is it about?
  I want to explain that, it only takes 2 minutes, now I want to call you back at a more appropriate time?

• I am a member of Test-Achats and already have enough services/magazines

  Glad to hear that you are satisfied with our services, now that I understand that you would not immediately want other services. Our offer is really interesting and the only thing you lose is 2 minutes of your time. After our conversation you can best judge whether or not you are interested.

• I don't think I want another expansion

  I understand that you do not immediately think about expanding, now the explanation only takes 2 minutes and after that you can still determine whether it is something for you

• 2nd Argument Free Magazine

  Look ma'am/sir you will receive the 1st magazine completely free of charge, it turns out that you do not find our service interesting after all, then a simple phone call or email is sufficient and we will no longer send the magazine, so you have been able to get acquainted with our interesting service (xxxxx the product)?

• Enough magazines from TA - Members Club Proposals

  Have a question for you. Do you use our Members Club? Did you know that using our Members Club ultimately yields more than the price you pay for our services? Would definitely check it out online on our site.

• Enough magazines from TA already

  It would be a missed opportunity to simply pass up this offer. You will learn from us how you can earn more money. If you see this happening, you will be very happy that you accepted our offer.

• People just don't know, no knowledge

  If you have any questions, you can contact our professional colleagues, who all come from the banking world. We are always ready for you.

• Investing is a big step

  It is understandable that the first step towards investing seems like a big step, now at Test-Invest you also have a tool in which you can invest fictitiously and thus see without any risk what investing actually entails. Without any risk.

• Better than playing Lotto

  There are people who play the Lotto, it would be better to invest this money, because then you are at least certain that you have invested a nice amount at the end of the day.

• No money

  You can start with a small amount. As soon as you see that your money is paying off every month and every year, you will be happy and satisfied that you finally took the step.

• No time

  Time, time is relative, once you start investing you don't need much time anymore. As soon as you see that your money increases in value through your investments, you will find the theme more interesting and Test-Invest is packed with information for beginners and advanced users.

• Final Argument

  After receiving our magazine and deciding that it is not what you expected, imagine a simple phone call or email and we will no longer send it.

• Investing is risky

  If you apply 2 simple rules, you will reduce the risk: Invest for a term of at least 10 years and spread your investments; you can consult all the information in our magazines about how to do this.

• No time

  You only need to set aside 5 minutes per month to invest successfully. But don't worry if you like to spend more time on your investments: you can spend hours browsing through our magazines and website!

Invest NL Script

• Hello am I speaking to xxxx?

  If you don't have the right person on the line: 

  Partner on the line: If the subscriber himself is not available then 

       “Do you ever read Test Purchase?”  bee Yes "Perhaps I may speak to you?"

  Do you know this person? 

  If the person is not known, we apologize and close the conversation. In Hermes we then use the code : WNB Person called does not match.

  Does the person know? 

  Can we get the person on the line?  

  Yes  we ask this person on the line. 

  No we will ask if we then ask for the number on which this person can be reached. 

• You are still a member with us, right?

  No longer a member

  This is the ideal opportunity to put Test-Achats in the spotlight. Maybe we can convince the customer to join again? 

  Ask why the customer is no longer a member. 

  Depending on his answer, you try to respond to it. 

  If you can make the customer a member again, you must enter this in Invite. 

  If the customer no longer wants to become a member, place the code in Hermes: RSS Request Cancellation

• We will briefly call all our members to inform them about a new service. The explanation will only take a maximum of 2 minutes, would this work for you?

  Which Service

  “I just want to explain that, is this possible now?”

  No time

  Depending on the customer's response, we will still try to tell our story here, if necessary to place a call back. 

  “Understand, would you still like to inform you as a customer of Test Aankoop to keep you well informed, when would it be more convenient for you that I call you back? “

  If the customer responds negatively:

  • Try to argue
  • Despite your argument, you still cannot convince the customer and you have to close the conversation, Hermes concludes with REF refused conversation
  • Customer is explicit and does not wish to purchase anything over the phone, concludes Hermes with NCT No Contact Sales
  • Customer is explicit and does not wish any communication from Test Purchase by telephone, conclude Hermes with NCA No Contact At All

• InvestScript

  Yes

  What we expected here is that the customer answers yes, the theory says with 3 yes's, it is easier to convince the customer to also say yes to the sale. 

  Let the customer speak for a moment, it is never allowed to interrupt a customer, please note that it is allowed to take back control of the conversation at the first moment you can. 

• My question now is, can I also send the magazine to you, so that you can get acquainted and see what it could mean for you?

  Yes

  Proceed immediately to the SALE conditions.

  No

  Here comes the argument

  No, because if I don't find this interesting I'll forget to call anyway. 

  You can't forget it, because you will also receive an accompanying letter, which also contains the telephone number and e-mail address. As soon as you receive it, you will have all the data and you will certainly be reminded of it. 

  I don't have time to read all these magazines

  Know that all our magazines are also available digitally, so you can consult our magazines at any time, such as on the bus, train or waiting room. Also know that Test-Invest is not just a magazine, a service that you can also consult. You can also consult our Magazines digitally.  

  And what exactly is that?

  I'm very glad you asked me that.

  Thanks to this service, TA's independent experts select the most optimal savings accounts for you, as well as other financial products such as pension savings, shares/funds and bonds.

  Test Aankoop Invest has more than 40 years of experience in the field of analysis and monitoring of shares

  And who says no to a higher return on their savings account. Would you have liked to enjoy this too?

  And how much does that cost after the promotion?

  Of course, it is important to know how much it will cost after the promotion.

  And I have good news for you in that context because after [promotion period: 1 month free, 11 months -50%= 14.98 €] you can continue to enjoy all the benefits for 29.95 €. You see: it is and remains a good thing.

  Would you have enjoyed this too?

  Someone I know had that and was not happy

  It is of course important that you get the most out of your subscription.

  I hope it's all sorted out by now, because this is really rare. Otherwise we wouldn't have 22,000 subscribers today.

  My question to you is: now that you know all the benefits, would you like to enjoy the benefits?

   

  Customer is not interested

  Empathy + Creating Sales Signals + Acting on Sales Signals + Closing

  Of course, you are not interested yet, sir/madam. You will only become enthusiastic when you notice how many advantages there are for you. To get a good idea of what the advantages are for you, may I briefly ask:

  • Are you satisfied with the return on your savings account?
  • No -> TA invest informs you about investments that are more interesting than the savings account. With limited risks.
  • Are you satisfied with the advice you receive from your bank?
  • No -> Test Invest has 30 financial analysts who monitor and select the best investments, bonds and bonds.

  What does TA Invest do for you?

  • We perform analyses and make recommendations on a wide range of investment funds, stocks and bonds.
  • We dissect the financial news and summarize it for you, saving you valuable time.
  • We offer standard portfolios to guide investors.
  • In case of a dispute with your bank, we try to mediate. Some of our subscribers have already recovered several thousand euros from their bank thanks to us.
  • You will have access to a special telephone number to call our experts and ask questions.
  • You are part of the largest group of investors in Belgium, with more than 21,000 members. It is a question of having sufficient weight with the banks to defend your rights.

  What does this offer entail in concrete terms:

  • Every week you will receive our financial news magazine packed with analyses and recommendations.
  • Once a month you will receive our newsletter, which is more focused on the long-term management of your assets and also contains a lot of investment advice.
  • Every week you will receive our digital newsletter in your mailbox. In it you will find the 4 most important articles of the week.
  • Website: You can create a virtual portfolio and add your favorite investments to it for real-time tracking.
  • Digital app that allows you to browse the online magazine and easily access your virtual portfolio.

• Sale Conditions:

  Mr/Mrs X, let us summarize the most important points:

  I will then check whether all the information is still correct. 

  You still live at …….. At ………..

  Your account number ends (check the last 4 digits in Invite)

  Your email address is: (check the email address in Invite and select the correct one, we cannot change email addresses ourselves. The customer can do this online or the customer must contact customer service)

  The 1^th magazine you receive completely free and the following 11 months you get it at half price being 14,98 €. After the promotion period the subscription costs 31,80 €.

  The benefits of Test Invest include:

  • 1 monthly magazine
  • 1 newsletter per week
  • 1 weekly magazine
  • Unlimited access to our website TA invest
  • Contact our legal & financial experts.”

  In the coming days you will also receive a confirmation letter from Test-Achats with a confirmation of what was discussed, so that you can read everything again at your leisure.

  Do you have any further questions for me or is everything clear to you?

  Have a nice day and thank you for your time. 

  Note If you get an Invite Error : 

  • White field, the data must always be filled in. 
  • Is the bank account number not there and it is a white field? It is possible that this customer has canceled. So we definitely need the bank account number, otherwise this is not a valid sale. Also in Hermes you do NOT enter a sale but a refusal.
  • Bank account number is not there, but the field is gray? Then it may be that this customer pays by bank transfer, always a few months in advance. This type of customer you can enter your sales. Enter Invite Error in Hermes. 
  • Gray field that is the cause of your Invite error? Then Paste the error code in Hermes and save it as Invite error in Hermes.