• I am a member of Test-Achats and already have enough services/magazines

  I completely understand sir, as a loyal member we would like to keep you informed, so that you know what Test-Aankoop can do for you. Would you like to be informed, is this now possible?

• I'll have a look at the website sometime

  I have an even better proposal sir/madam, If you accept our exclusive offer you can use it immediately, you will receive our magazine, you can install the app and so much more. Would you decide that it's not for you after all, a simple phone call or e-mail and we won't send it anymore. This way you can immediately use this service and see if it can mean something to you. Would you like to comment on this?

• What is it about? Which service?

  I want to explain that, it only takes 2 minutes, is this possible now?

• Customer is driving.

  Sorry to disturb you, when is the best time for me to call you back?
  “”The customer cannot always pay attention while driving. If you continue the conversation at the customer's request, make sure that the call is hands-free. “”

• no time / at work / eating / about to leave

  When is the best time for me to call you back?

• Customer who has no time answer:

  I don't think I'm going to be interested?
  Understand that you don't have time right now, but would still like to inform you about our offer at another time, it only takes 2 minutes. When would it suit you?
  Then what is it about?
  I want to explain that, it only takes 2 minutes, now I want to call you back at a more appropriate time?

• I am a member of Test-Achats and already have enough services/magazines

  Glad to hear that you are satisfied with our services, now that I understand that you would not immediately want other services. Our offer is really interesting and the only thing you lose is 2 minutes of your time. After our conversation you can best judge whether or not you are interested.

• I don't think I want another expansion

  I understand that you do not immediately think about expanding, now the explanation only takes 2 minutes and after that you can still determine whether it is something for you

• 2nd Argument Free Magazine

  Look ma'am/sir you will receive the 1st magazine completely free of charge, it turns out that you do not find our service interesting after all, then a simple phone call or email is sufficient and we will no longer send the magazine, so you have been able to get acquainted with our interesting service (xxxxx the product)?

• Enough magazines from TA - Members Club Proposals

  Have a question for you. Do you use our Members Club? Did you know that using our Members Club ultimately yields more than the price you pay for our services? Would definitely check it out online on our site.

• No interest does not read

  Indeed, with our services there is always a magazine, now know that our services are more than just a magazine.
  For purchasing decisions, should you need our help, you will always have access to our services and magazines when you need it.

• No interest in the digital world computer smartphone

  Well sir/madam You are just our target audience, we can no longer do without digital products in our lives. That is why it is important that we are kept informed, for example how to keep this all safe. Do you need help, our helpdesk is standing by. Buy a new product and you can consult our buying guide and save a lot. Look, you will receive the 1st magazine for free and if it isn't for you, a simple phone call or email and we won't send it again.

• I have someone who manages my computer.

  Well, you belong to our target audience, because many are not well informed, our magazine is full of useful information, as an example of how to recognize a false report or rather phishing email or message yourself. Of course you can't go to your son/computer shop/…. Our magazine is written in such a way that it is clear to everyone, to users like you and me.

• Works in the business

  You are already well informed about these matters, of course you also have a great interest in this because you work in the business. That is why it is interesting to discover our product. The first magazine is completely free and after that you can still decide whether or not you want to continue receiving it, you are not bound, a simple phone call or email is sufficient for the cancellation. So you were able to discover our service and magazine and who knows, given your interest, maybe interesting for you?

Connect NL Script

• Hello am I speaking to xxxx?

  If you don't have the right person on the line: 

  Partner on the line: If the subscriber himself is not available then 

       “Do you ever read Test Purchase?”  bee Yes "Perhaps I may speak to you?"

  Do you know this person? 

  If the person is not known, we apologize and close the conversation. In Hermes we then use the code : WNB Person called does not match.

  Does the person know? 

  Can we get the person on the line?  

  Yes  we ask this person on the line. 

  No we will ask if we then ask for the number on which this person can be reached. 

• You are still a member with us, right?

  No longer a member

  This is the ideal opportunity to put Test-Achats in the spotlight. Maybe we can convince the customer to join again? 

  Ask why the customer is no longer a member. 

  Depending on his answer, you try to respond to it. 

  If you can make the customer a member again, you must enter this in Invite. 

  If the customer no longer wants to become a member, place the code in Hermes: RSS Request Cancellation

• We will briefly call all our members to inform them about a new service. The explanation will only take a maximum of 2 minutes, would this work for you?

  Which Service

  “I just want to explain that, is this possible now?”

  No time

  Depending on the customer's response, we will still try to tell our story here, if necessary to place a call back. 

  “Understand, would you still like to inform you as a customer of Test Aankoop to keep you well informed, when would it be more convenient for you that I call you back? “

  If the customer responds negatively:

  • Try to argue
  • Despite your argument, you still cannot convince the customer and you have to close the conversation, Hermes concludes with REF refused conversation
  • Customer is explicit and does not wish to purchase anything over the phone, concludes Hermes with NCT No Contact Sales
  • Customer is explicit and does not wish any communication from Test Purchase by telephone, conclude Hermes with NCA No Contact At All

• Connect Script

  Yes

  What we expected here is that the customer answers yes, the theory says with 3 yes's, it is easier to convince the customer to also say yes to the sale. 

  Let the customer speak for a moment, it is never allowed to interrupt a customer, please note that it is allowed to take back control of the conversation at the first moment you can. 

• Dus was mijn vraag of ik het jouw ook mag toesturen, zodat u kan oordelen over deze dienst, dan nog beslist uzelf wat u ermee doet.

  Yes

  Proceed immediately to the SALE conditions.

  No

  Here comes the argument

  No, because if I don't find this interesting, I'm going to forget to call anyway. 

  You can't forget it, you will also receive an accompanying letter, which also contains the telephone number and e-mail address. As soon as you receive it, you will have all the data and you will certainly be reminded of it. 

  I don't have time to read all these magazines

  Please note that all our magazines are also available digitally, so you can consult our magazines at any time, such as on the bus, train or waiting room. 

  This should also be said immediately behind every argumentation, be sure to be quick, because the intention is that this is said fluently in your argumentation. Because if the customer has already spoken, it is not the intention. 

  It might be interesting to get acquainted with Test-Connect, as I already mentioned, you will receive the 1st magazine completely free of charge and you are never bound by Test Purchase, a simple phone call or email and we will stop the subscription to this service. 

• Sale Conditions:

  Mr/Mrs X, let us summarize the most important points:

   

  I will then check whether all the information is still correct. 

  You still live at …….. In ………..

  Uw rekeningnummer eindigt  (kijk de 4 laatste cijfers na in Invite,wij zeggen de 4 laatste cijfers niet het lid. Als Invite niet beschikbaar is dan plaats je bij invite error in Telforce INVITE NOK)

  Uw emailadres is : (kijk het emailadres na in Invite en selecteer het juiste, we kunnen geen emailadressen zelf aanpassen. Klant kan dit online of de klant dient de klantendienst te contacteren, geen emailadressen aan ons doorgeven!)

  If date of birth is not entered, you must also write it down (otherwise you will receive an Invite error)

   

  Ik heb voor u de volgende zaken genoteerd: U kan binnenkort genieten van alle voordelen van Test Connect. U geniet van 1 gratis magazine en daarna betaalt U slechts 2,45€ per maand per domiciliëring en dit gedurende 10 maanden i.p.v 4,90€. Nu weet je bent niet gebonden een simpel telefoontje of email en we sturen het niet meer op. 

   

  In the coming days you will also receive a confirmation letter from Test-Achats with a confirmation of what was discussed, so that you can read everything again at your leisure.

   

  Do you have any further questions for me or is everything clear to you?

   

  Ik wens u alvast nog een fijne dag toe en bedankt voor uw tijd.

   

  Note If you get an Invite Error : 

  • White field, the data must always be filled in. 
  • Is het bankrekening nummer er niet en het is een wit veld? Kan best zijn dat deze klant heeft opgezegd. We dienen dus zeer zeker het bank rekening  nummer te hebben, anders is dit geen geldige verkoop.
  • Bankrekening nummer is er niet, maar het veld is grijs? Dan kan het zijn dat deze klant per overschrijving betaald, dit altijd voor enkele maanden op voorhand. Dit type klanten kan je  wel je verkoop ingeven. Invite Error ingeven in Telforce. 
  • Grijs veld dat de oorzaak van je Invite error is? Dan De foutcode plakken in Telforce en als Invite error opslaan in Telforce.