Legal Recovery – Team Q-Calls

Module 1	Hermes Specific Outbound
Unit 1	Hermes Outbound
Unit 2	Lookup by phone number
Unit 3	Search by file
Unit 4	Search by name
Unit 5	Select the person
Unit 6	File
Unit 7	Finishing your call
Unit 8	Hermes Inbound
Module 2	LegalTool
Unit 1	Login Legal Recovery Tool
Unit 2	Home screen DIO
Unit 3	Multiple Debtors in 1 File
Unit 4	Search by File
Unit 5	Search by name
Unit 6	Search by address
Unit 7	Address change
Unit 8	AccountingFiche
Unit 9	Accounting sheet Summons
Unit 10	Insert comment
Unit 11	Delete number
Unit 12	Add number
Unit 13	agenda
Module 3	Procedure
Unit 1	Served Summons
Unit 2	Procedure
Unit 3	Sending information by email
Unit 4	Payment plan
Module 4	Conversation techniques
Unit 1	How does a conversation proceed?
Module 5	Module 5
Unit 1	Questions and answers
Unit 2	Balance below 0 Claimant
Unit 3	Example conversation - Defendant already paid 1
Module 6	Clients
Unit 1	RAM - Luminus
Unit 2	Comfort Energy
Unit 3	Blink Charging