• I am a member of Test-Achats and already have enough services/magazines

  I completely understand sir, as a loyal member we would like to keep you informed, so that you know what Test-Aankoop can do for you. Would you like to be informed, is this now possible?

• I'll have a look at the website sometime

  I have an even better proposal sir/madam, If you accept our exclusive offer you can use it immediately, you will receive our magazine, you can install the app and so much more. Would you decide that it's not for you after all, a simple phone call or e-mail and we won't send it anymore. This way you can immediately use this service and see if it can mean something to you. Would you like to comment on this?

• What is it about? Which service?

  I want to explain that, it only takes 2 minutes, is this possible now?

• Customer is driving.

  Sorry to disturb you, when is the best time for me to call you back?
  “”The customer cannot always pay attention while driving. If you continue the conversation at the customer's request, make sure that the call is hands-free. “”

• no time / at work / eating / about to leave

  When is the best time for me to call you back?

• Customer who has no time answer:

  I don't think I'm going to be interested?
  Understand that you don't have time right now, but would still like to inform you about our offer at another time, it only takes 2 minutes. When would it suit you?
  Then what is it about?
  I want to explain that, it only takes 2 minutes, now I want to call you back at a more appropriate time?

• I am a member of Test-Achats and already have enough services/magazines

  Glad to hear that you are satisfied with our services, now that I understand that you would not immediately want other services. Our offer is really interesting and the only thing you lose is 2 minutes of your time. After our conversation you can best judge whether or not you are interested.

• I don't think I want another expansion

  I understand that you do not immediately think about expanding, now the explanation only takes 2 minutes and after that you can still determine whether it is something for you

• 2nd Argument Free Magazine

  Look ma'am/sir you will receive the 1st magazine completely free of charge, it turns out that you do not find our service interesting after all, then a simple phone call or email is sufficient and we will no longer send the magazine, so you have been able to get acquainted with our interesting service (xxxxx the product)?

• Enough magazines from TA - Members Club Proposals

  Have a question for you. Do you use our Members Club? Did you know that using our Members Club ultimately yields more than the price you pay for our services? Would definitely check it out online on our site.

• Enough magazines from TA already

  It would be a missed opportunity to simply pass up this offer. You will learn from us how you can earn more money. If you see this happening, you will be very happy that you accepted our offer.

• People just don't know, no knowledge

  If you have any questions, you can contact our professional colleagues, who all come from the banking world. We are always ready for you.

• Investing is a big step

  It is understandable that the first step towards investing seems like a big step, now at Test-Invest you also have a tool in which you can invest fictitiously and thus see without any risk what investing actually entails. Without any risk.

• Better than playing Lotto

  There are people who play the Lotto, it would be better to invest this money, because then you are at least certain that you have invested a nice amount at the end of the day.

• No money

  You can start with a small amount. As soon as you see that your money is paying off every month and every year, you will be happy and satisfied that you finally took the step.

• No time

  Time, time is relative, once you start investing you don't need much time anymore. As soon as you see that your money increases in value through your investments, you will find the theme more interesting and Test-Invest is packed with information for beginners and advanced users.

• Final Argument

  After receiving our magazine and deciding that it is not what you expected, imagine a simple phone call or email and we will no longer send it.

• Investing is risky

  If you apply 2 simple rules, you will reduce the risk: Invest for a term of at least 10 years and spread your investments; you can consult all the information in our magazines about how to do this.

• No time

  You only need to set aside 5 minutes per month to invest successfully. But don't worry if you like to spend more time on your investments: you can spend hours browsing through our magazines and website!

Kerremans Survey Script

• Hello Madam/Mr. I am …… from Kerremans garage,
  Am I speaking with ……… ?

• Have you recently visited our garage?

• It was actually to inquire, madam/sir, whether you have already received our survey form that we sent by email?